SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Atlas (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://atlasx.link
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Everything correct is perfect, same as the description arrived fast!
Thank you. the mat is perfect. soft and very comfortable for sports. I recommend the seller))) the product arrived very quickly and packed well. the quality is very pretty. I haven't tried it yet, I will write in time... ..
Nice color, and good material, easy to store and not slipping you can do yoga without problems I recommend it
Arrived without any damage, and I already tried it in Pilates class. I prove it is non-slip. I loved it!
Buying for a friend, for practicing yoga. To be like it, in short, the zvychynya karimat. For short-finish university
Very cool carpet! It is thick enough, it is comfortable to lie on it, such beautiful colors! Belt included. I am very satisfied and recommend!!!
Arrived open my package but nothing was missing and arrived before the time indicated by the seller, it looks quality, I will have to use it yet,
I liked the mat. Moderately soft, large size. The parcel arrived quickly, by Ukrmail. Everything is OK, thank you))
Great Item, went over the delivery date but happy it actually came. Really cheap and great quality
I really like this met, it seems to be good quality, I have not used it, it is thick, the touch is nice, the color is beautiful
Shipping Up to 3 meters Good packed. I will describe the product. For Thin Whiglyad, 6-7mm, Ale Spring
It is as pictured, longer than I thought but very good for the price also came with the holder
Great material, it is comfortable to lay on it. When you roll it out once, it stays completly flat. It came in one week
Kilimok Duzhe garny, yakisny. In the city of Moscow, not a cowzak for pidlozi. A number of garnies, a name, a yak in the photo. Recommend!
Chudovy kilymok, diisno vidpovis OPIS that photo. The wealth of shvidko came that Bulo was bagged. Delivery of 17 days
Came quickly, through meest to Odessa in a week. The packaging is normal. The quality is good, as described
I spent a long time choosing the perfect balance between light mat and the one thick enough so my knees don’t hurt. This one is awesome, highly recommend!
Fast shipping, Product according to the description in the seller's announcement the airbed looks good quality and robust although I have not tested it yet, generally not sorry.
Item as described, looks very good quality, arrived as promised, smells good, really happy with this purchase!
The parcel reached Germany very quickly. Great mat! Very good material. I am sure that it will not cut off like my previous one, which I bought here in Germany for the same price in the store. Size 182 cm by 57 cm
Excellent quality of this yoga mat. Has a length above the average of other similar products.
Class mat, juge yakisny. And a healthy kapets) for such a shukak, then for you a witch. Not such a standard yak, but one that has brought nabagato
I am satisfied with the purchase! Good yoga mat. Tame, not Cowy. Garny colir, a handle for carrying. Shvidka delivery.
Good product exceeded all expectations! Good quality nice color! I advise you unambiguously! Thank you!
Garny yoga mat. A number of orders. Enlarge dense, not thin. Not a mat. My brother's elastic band