SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Atlas (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://atlasx.link
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Acceptable quality, the sound is mediocre, but it is according to the price
Excellent Product, good quality, satisfied.
It is OK for the price, it is not very big but it works well and comes with your charger, the bluetooth good buy, it has tape back to stick it on the wall
It arrived in perfect condition, very well protected and packed, it will be very useful, for its delivery it does not take long for the city of Mexico.
On-time delivery, no damage, good product
Arrived quickly, packed well as described
Is smaller and the horn is not heard very well but complies
For the price is fine to entertain the tape that sticks to the wall looks strong and sturdy and the bluetooth works well.
It is great, it works well, I was afraid that it was very small for the price and it is super good you can place music through Bluetooth just as it brings internal ones, makes sound by sticking in the right circle and also sounds like being wrong. And he's counting the right punches. Bring glue and Velcro ribbons to put on the wall. It is a gift for my son to love it. It also came before that the arrival date was already fast. I recommend it and also to the seller.
Not compatible with the rhythm and the noises are annoying but it is fine for the price
All right! Seems to work very well. High audio, a little difficult to change the speed for the button that does not take well but nothing at all. Bluetooth working. I still have to hang it up. I puzzled the fixing to the wall, I do not know how much can hold the glue of the Velcro on the wall. Very fast shipping.
I have not used it yet my child but it is very good but I recommend it very well for very active children
Very entertaining and good operation, very fast wine ahead of time I recommend seller damaged box but item intact
It needs to be reviewed and tested but it seems that everything is fine.
The package arrived very well and what if you hold the blows if you like
Just like the photo, though smaller than I thought it was.
Excellent quality and mounted to the wall in a very simple way, it is a little hard to detect the hit, but it fulfills its function.