SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Atlas (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://atlasx.link
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
very fast delivery. easy to use/connect. comfortable to my ears. very clean sound. many thanks.
Pleasantly surprised by these. Comfortable Great for listening to audiobooks or podcasts. Allows me to hear my surroundings while riding my bike. Not great for music but that’s not why I bought them.
The sound quality is quite good, but beware because the experience is different than with normal headphones. The only button is not so practical and is not very easily found, but if you don't want to change the song from there it is fine
Perfect, it sounds great and the battery lasts a lot
The sound quality is fine. I think it's good. It's a good thing. Oh, my God.
Nice equipment, small and comfortable, I would definitely recommend, however, it is quite quiet. As I listened to the book while driving in a car with the window open and the air supply, I had to listen solidly. However, when I put them on to run it was comfortable, I heard well and did not need to correct them. Sometimes they tickles a little.
Received phone as announcement, good quality, recommend! Light and working well.
They work well, especially considering the price
very good
Good headphones for the price
Excellent good headphones loved it nice sound fast delivery recommend seller will buy again good packaging recommend product thank you
The headphones came quickly, work without any problem, pairing with the phone very fast. I use audiobooks and conversations for listening and I am satisfied.
Very good headphones, comfortable and light, good sound and easy to use
work good, great for mountain biking
I didn't think they 'd be too comfortable. I loved them!! Music is heard normal because by not going inside the ear there is no noise cancellation but at the same time it allows you to listen to your environment what I find perfect to listen to music on the street or exercising. Possibly buy another. Fully recommended.
Good price/quality ratio. To listen in the office, at home or places with little and medium noise, they go super well... In places with a lot of noise, the sound is lost. For calls works well
it arrived earlier than expected... can't believe it has a surround sound, makes me feel like I'm listening to the music in a cinema. Overall, it's a good quality and a value for my money.
Sensational product with great sound quality. The product reads New is out of the question. Can buy without fear. Great battery life. Amazing stereo sound
Very good👍Does what it should. Sound is also very good.
First impressions positively ..................... Well matched ............. We'll see how the battery and endurance
Very good, arrived fast and the sound is good.
Very good product, excellent for sports activities because it is comfortable, arrived faster than expected, packaging in perfect condition.
A best MP3 player in the world very good quality very good battery. works excellent works very well. Very easy to connect all a smartphone no tablet.
Sounds good, I'm thrilled. Through the open ear canals you can of course hear a lot about the environment, which is also the point of it all.
The best running headphones what is certainly in white is the best color that can exist I think