SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Atlas (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://atlasx.link
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
At first glance it looks good and acceptable quality. I did not realize though that 43 cm is a bit on the small side. I'd definitely order the bigger version.
As in the description. I recommend
It's writing well. I think I'm gonna buy a little one. There is no great feeling for health use, but I am satisfied with Taiwan I like the color and the shoe pocket most. It seems to be more benefit to buy 10 times with that money than to buy 200,000 won.
Super quality recommended, if you are looking for something bigger just check the measurements, they are exact, very fast delivery
Excellent quality and design Very practical good size .. The backpack is very beautiful. I recommend it widely.
It's really good!!!
HFI HFI Better than Description. Worth assessment.
I haven't yet. Looks excellent quality.
Very good workmanship and good materials for the good price will highly recommend this product from my side
It's very fast to Israel looks good quality
Good product looks and feels resignificant, the sizes are wrong since the xl is marked as small, the medium as large and the large as small. In particular, although it was not the size or size that it required, for the reasons mentioned above, it worked very well for me since things in the gym (2 bottles of water of 1.5 lts, belt to carry, shut up, A small towel, Leaving space to put 1 pair of tennis shoes and probably a change of clothes although it has not yet been verified)
The product arrived on time as mentioned, the product is good, the specification as mentioned and the packaging method is good worth buying
Amazing bag, the size is perfect, very good quality material. I recommend this bag and this seller as I received the order in less than 2 weeks.
Excellent material and very well built. I only thought it was smaller than I imagined, but it still served.
Taiwan satisfied!
The XL is smaller than it seems, the gray backpack is not a dark gray, it has a pocket to maintain the temperature of drinks (that pocket is not deep) anyway good backpack
the small is small but I was able to fit my sandals, shorts. I was able to fit my small towel. I don't have to much. and it was ok. just hope y could have buy a big one.
Beautiful, spacious and quality material.
The bag comes as described in the store, high quality, there is full of place to store things, suitable for fresh I liked very much
good bag
This is the best.
Product of great quality.
Very happy with the bags
awesome bag futs all my swimming gear in. floats and all. mega quick delivery
I arrive in a few days to the palms good matter looks resistant.