SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Atlas (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://atlasx.link
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
I really liked it! I'm glad it already comes with an air pump that feels of a poor quality but helps very well to inflate the ball. I like the ball a lot, it has an excellent size and the material feels quality, although there is something that I did not like at all since the dust and the garbage on the floor sticks, I think it is because the product is new and with time it will stop passing. I recommend it👌
Excellent ball of size 65 cm
Big Ball arrived in good condition, it is not so thick, but if it is suitable for physical activities,
I received it very quickly, thank you recommend the seller
Fast delivery, before the expected date. Product as described.
The ball is absolutely the same as it displays on the picture. Very easy to blow it up with the pump. That is exactly what you need for yoga and fitness. I’m happy with this product. And the size is perfect.
The delivery is fast and the goods are in good condition. I hope you can use it for a long time.
Very satisfied very good material
Looks resilient. Beautiful color and material
Great item for yoga and exercise!!!! It comes with the pump so no need to buy it ! Definitely recommend!!!!
The balloon seems to me to be of good quality. The pump provided with it is essential: it can help someone who has nothing to inflate it, but I doubt that we can completely inflate the balloon with it. I ended up using another one so that I could put him under pressure.
I loved
Compliant, fast delivery
We will see the resistance, it takes time and they gave us 20 pesos in coins as a reward, the pump to inflate is practical and works very well, it seems like good material
👍👍Good Goods, super fast shipping
I am satisfied with the product
Good ball, as described, delivered a little more than 2 weeks. Already used, we hope for strength. Seller Thank you
Very fine fear of the splat
It's okay
didnt prepare IT but good shippin and fast
Perfect, same as the description
Ok
Excellent. Like the ad
I bought it cheaply and the product is good.
All the vidpovidak, the daughter, is satisfied with the purchase